What makes good IT Support?

It’s all about you

All you want is for your IT to work properly. It sounds simple, but not if you have to recruit an entire department to make sure it does.

We’re the IT department without the hassle – or the overhead. We keep your IT systems working by solving problems on a monthly fixed-fee basis, with a structured approach to prevent them arising in the first place.

We call this Managed Computing, and it means that our contract customers benefit from:

• An audit and regular review IT systems
• Build quality so that downtime is avoided
• Maintainance to keep everything healthy
• A Helpdesk to fix things fast

Depending on what you need, our role adapts:

• If you outsource your whole IT requirement to us, we act as your virtual IT director, planning ahead to avoid extra costs and downtime
• If you have an in-house IT team, we can provide the specialist consultancy to complement your people’s expertise
• If you don’t want to commit to a monthly contract, we will act as your IT repairman and you will find our call out rates very competitve.

As your dedicated IT account manager we learn your business inside out and give you direct access to our Support team. At the same time, as your IT procurement manager we expertly manage your IT purchasing, including a very flexible returns policy and supply of quality branded equipment